![]() ![]() We resolved ourselves to find another solution. Customer Service – Given the lack of a central account for our clients, and the excessive cost per GB. Have there been no improvements made to their software for 15 months?ģ. #ZIPCLOUD LIVE CHAT UPDATE#So over time how many different logons will we have to manage? Over the 15 months which we have used their software we have not seen an update to the client. ![]() Then after some time that username and password would not allow a new account to be created. For the new data vault location please contact Vaultlogix customer support.” When we called them they did not know why we were getting this message, but we were given a second username/password and under that logon we could add new customers. ![]() It had been explained to us that to add another client you would click the add client button but we got the following message "the data vault where you are attempting to add a new client is not allowing new customers. On our forth client, a significant flaw in the management portal was revealed to us. Convenience - When we started with them, our first three customers went fairly smooth. As we have discovered, Premium price, does not necessarily mean premium service.Ģ. I would agree that a “carbonite” like solution is not appropriate for a business, but there are other solutions that are business class for much less money. The claim that vaultlogix is a “business solution” does not compensate for the extra expense. Price - there are many other providers out there that are cheaper. Review of Vaultlogix, after 15 months of use and counting.ġ. ![]()
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